Police Communication Officer-034814 

Description

Job Summary:

Supports the general mission of the Public Safety Coordination Center (PSCC) by protecting the interests of CSX Transportation (CSXT).  Prioritizes, manages, coordinates, and documents incidents and emergencies in accordance with established procedures.  Provides timely and accurate communication services to the employees, departments, and customers of CSXT, as well as to public emergency responders (police, fire, ambulance), and regulatory agencies as required by law.         

Primary Activities and Responsibilities:

·         Communicate and coordinate with local emergency responders, general public, CSXT Train Dispatchers, Network Operations, Hazardous Materials, Engineering, Claims, and any other required internal or external entity for emergency and non-emergency situations including crossing accident and derailment prevention measures.    

·         Protect CSX critical infrastructure through observation and reporting of threats identified via intelligent video systems.

·         Ensure regulatory notification compliance.     

·         Miscellaneous activities and responsibilities as assigned by manager.

Qualifications

Minimum Qualifications:

·         High School diploma/GED required

·         3 or more years of experience required in Railroad Operations, Law Enforcement, Customer Service or Emergency Communications

Equivalent Minimum Qualifications:

·         Associates degree required from an accredited institution

·         1 or more years of experience required in Railroad Operations, Law Enforcement, Customer Service or Emergency Communications

Preferred Qualifications

In addition to meeting the above qualifications, any of the following are preferred:

·         Associates degree from an accredited institution AND 3 or more years of experience in Railroad Operations, Law Enforcement, Customer Service or Emergency Communications

·         Certifications/Licenses: National Crime Information Center (NCIC) certification or Florida Crime Information Center (FCIC) certification

Knowledge and Skills:

·         Knowledge of the National Crime Information Center (NCIC) database of criminal justice information (i.e.- criminal record history information, fugitives, stolen properties, missing persons)

·         Ability to retain security information in confidence

·         Ability to address inquiries/situations promptly while maintaining a customer service orientation

·         Written and oral communications skills

·         Microsoft Office skills

·         Knowledge of web-based software programs

Competencies:

The CSX Competency Framework is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following competencies: analyze issues and make effective decisions, advance the business, engage, coach, and build a diverse workforce, build partnerships, improve service quality and processes, execute effectively, demonstrate personal leadership, and demonstrate functional and technical agility.

Job Requirements:

·         May be required to travel to Business Continuity site in support of real or test Disaster Recovery exercises.

·         Work hours may vary in length and schedule.  Work hours may include a nonstandard workweek and various shift work.

·         Willing and able to work different shifts as assigned in a 24 hour/7 days a week operation (including working weekends and holidays).

·         The applicant selected for this position may be required to successfully complete the Minnesota Multiphasic Personality Inventory and associated psychological interview, background check, and drug test. Passing results must be received prior to start date in new position.