Public Safety Dispatcher

Job Category:

Public Safety

Unit:

Police

Position Code:

SPD3649A

Status:

Open

Closing Date:

Review of applications to begin immediately.

Salary:

$44,124 - $52,476 Annually

Location:

Merced

Background check:

Background check, psychological examination and fingerprinting may be required

Description:

The University of California, Merced is the newest and tenth campus of the University of California system and the first American research university built in the 21st century. With more than 5,000 students, UC Merced has planned for additional student growth until we reach an enrollment of approximately 25,000 students. With undergraduate, graduate, and PhD programs, plans for a future medical school program, partnerships and community involvement, the UC Merced campus is continually evolving, requiring talented, knowledgeable and dynamic educators, researchers, management and staff.

This position is the primary point of contact for the Merced campus and UC Merced properties for any emergency to life or property. Independently responsible for determining level of emergency response and coordinating police/fire/ambulance services. The Public Safety Dispatchers are expected to function autonomously but are under the general supervision of the Communications / Records Supervisor. The Dispatchers use independent judgment, frequently work under considerable pressure, caused by emergency conditions in the field and a variety of complex problem solving, which they are expected to analyze, prioritize quickly, and make decisions immediately. Public Safety Dispatchers may process, distribute, maintain police records and citations as well as code police reports for use in Uniform Crime Reporting, Clery reporting and UC Systemwide reporting as necessary.

Typical duties include, but are not limited to the use of a Computer Aided Dispatch (CAD) system, the E911 system, campus telephone system, integrated Telecommunications Device for the Deaf (TDD). Monitor campus fire alarm system. Restart E911 computer during failures and to call appropriate entity for emergency repairs. Respond, analyze various and complex police camera/alarm systems. Operate a Motorola (three channel) conventional radio system. Apply various laws that pertain to Federal Privacy Act, Public Records Act, penal code, civil code, vehicle code, DOJ policies regarding CLETS and maintain certain official law enforcement documents and records. Maintain confidentiality and discretion in dealing with controversial or potentially sensitive matters.

Qualifications:

• Ability to maintain excellent concentration, perform multiple tasks simultaneously while working with numerous interruptions and noise.

• Ability to work independently, use good judgment and quickly make complex decisions based on available information.

• Ability to communicate with diverse populations; exercise diplomacy and use good interviewing skills to elicit needed information.

• Ability to operate highly technical equipment.

• Candidates must be California Law Enforcement Telecommunications System (CLETS) certified, have the ability to read, interpret, and relay information obtained from CLETS to officers in the field in a concise logical format, and use the necessary radio code.

• Ability to use a computerized radio system by patching, alert acknowledgement and apply the FCC regulations with all transmissions.

• Thorough knowledge or ability to learn all aspects of the operation and procedures of Police, Fire Departments, campus emergency preparedness protocol as well as familiarity with Criminal and Civil Law, University Regulations, Vehicle Code and Municipal Ordinances.

• Current California Peace Officers and Standards and Training (POST) Entry Level Test score with a passing score of 70% or better. (OR) Six months experience in dispatching work involving the operation of radio communications equipment.

• We expect applicants to have excellent verbal and written skills, the ability to use computer devices, emergency responder radio systems, telephones, and alarm and security camera monitoring systems.

• Type at a speed of not less than 40 words per minute.

• If you are successful in the oral portion of the process, you will be required to present an official typing certificate that meets or exceeds 40 words per minute.

• Candidates must possess a valid California driver’s license and must have current U.S. Citizenship or permanent resident alien status and achieve citizenship within three years.

• Persons with felony convictions are ineligible.

• We prefer candidates who have completed at least 40 semester units or 60-quarter units of college, but at a minimum, applicants must possess a valid high school diploma or GED.

• Bilingual (English/Spanish preferred).

• All resumes will be reviewed; qualified applicants will be required to complete an oral interview, writing exercise, and extensive background and POST required psychological and medical testing.

• Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System