911 COMMUNICATIONS DIRECTOR

Job Title:

911 Communications Director

Closing Date/Time:

Continuous

Salary:

$70,668.00 - $103,173.00 Annually

Job Type:

Full-time

Location:

City of Atlanta, Georgia

Department:

Police Services

This classification plans and directs 911 Communications Center operations. The Director works cooperatively with participating agencies for computer-aided dispatch of law enforcement, fire and EMS; directs the selection, placement, promotion, supervision, training and discipline of Center staff; manages the installation, operation and maintenance of equipment, including dispatch consoles, radio systems, computers and other data and equipment interfaces; prepares and submits annual operating budget; and makes public presentations.
Supervision is exercised over clerical, paraprofessional ,and professional employees.

Examples Of Essential Duties:

Direct the daily operations of a large emergency communication center; develop operational policies and procedures to implement objectives; establish, monitor, and evaluate goals and objectives for the 911 center; plan and budget for existing and future staffing needs, technology replacement and other resources; exhibit comfort in working on multiple priorities under pressure; appraise employee work performance using formal performance appraisal procedures; assist in the development and implementation of strategies to successfully meet customer needs; display a high level of initiative and commitment towards completing assignments in a timely manner and with minimal supervision; alter work hours as needed to fulfill organizational objectives; display leadership by influencing, motivating and challenging others; utilize excellent communication (written/verbal) and interpersonal skills; provide technical guidance to maintain/evaluate services and operations; conduct research, statistical analysis; develop report presentations; speak effectively before public groups and respond to questions; monitor standards compliance; coordinate operations of the 911 center with user agencies; coordinate interagency initiatives; maintain confidentiality; promote a positive image for the organization; and delegate work assignments to individuals and teams.

 Typical Qualifications:

Bachelor's degree from an accredited institution in public administration, criminal justice, computer science, business administration, or a related field. Six years progressive management experience in a comparably sized emergency communications center.  Must have experience in leading a one hundred plus person Customer Contact Center or a comparable E911 Center.  This incudes having the ability to comprehend and manage using Standard Call Center Operational Reports.  Experience in creating Employee Recognition initiatives is desired.  Workforce Managment and Quality Assurance experience are desired.   Must have Terminal Agency Coordinator (TAC) and NCIC experience; or equivalent combination of education and experience.  Budgetary experience is desired. Proficiency in Spanish is a plus.

Supplemental Information:

ENP certification must be achieved within first year of employment.